The most common password problem comes from Internet Explorer. If at any time you answered "yes" to saving a password in Internet Explorer it will automatically enter it in a password entry box. Unfortunately, it will usually not be the password that you are using for PowerTeacher and you then will receive an error message. Since most users do not know how to delete the password from the automatic insertion, here's what you must do:
After typing in your user name, once you see the "bubbles" appear in the password box, delete the "bubbles." Once that is completed type in the correct password and hit enter. This should help you get into the program.
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